Returns & Exchanges

At Sadaf, we take pride in the quality of our specialty foods and want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery for a full replacement or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and details regarding the specific items you wish to return.

• 2.
  Provide Documentation

  For quality control and insurance purposes, please attach clear photos of the product, the packaging, and the shipping label if the items arrived damaged.

• 3.
  Prepare the Package

  Once authorized, ensure the items are unopened and in their original packaging to maintain food safety standards during the return transit.

• 4.
  Receive Refund or Credit

  After our warehouse inspects the returned goods, we will process your refund to the original payment method or issue a store credit within 5-7 business days.